1. Support via the Managament Console
In order to be able to support and help better, it is possible to grant a support access to the system if necessary. There are 2 ways to do this - via the app or directly in the Management Console.
Log in to the Management Console with the login credentials which were defined during registration with retail7. These credentials are also required for the login to the retail7 app. If you are using the app, open the user menu and click on the Management Console submenu, which will open your Management Console in a browser.
Open the user menu in the upper right corner and select Support request.
Please provide a description of the problem and click Report an issue / Raise a question.
The support request is registered in our support system. A retail7 support employee then will contact you and if your problem cannot be solved without remote access, they will ask you to grant it for them. For this
Log in to the Management Console with the login credentials which were defined during registration with retail7. These credentials are also required for the login to the retail7 app. If you are using the app, open the user menu and click on the Management Console submenu, which will open your Management Console in a browser.
Open the user menu in the upper right corner and select Support request.
Please provide a description of the problem and click Exclusively activate system access
Now our support employee receives an access code with which they can access the system. After that, we are able to trace and analyze the problem directly in your environment.