To understand why certain discounts were given in the store, why items were returned, or why transactions were canceled:
1. Open the cash register app.
2. Go to the menu.
3. Open the Management console.
4. Log in.
5. Open the menu.
6. click on Reports
7. select Reasons. (There you can see the selected reason for each discount, return and transaction cancellation).
8. Select the desired Period and download the report via Download for accounting.